E230 Privacy Policy — Personal Data Protection for Users
This document explains how e230 collects, uses, stores, and safeguards personal information of users in Malaysia. Your privacy is a top priority, and we are committed to handling all data transparently, securely, and responsibly.
1. Information We Collect
E230 collects various types of information so we can provide a functional, secure, and relevant platform service for users in Malaysia. The information collected includes the following categories:
Account Information: During registration, you provide your full name, email address, active Malaysian phone number, and password. This information is used to verify your identity and manage your e230 platform account.
Payment Information: When you make a deposit or withdrawal, we process transaction details in Malaysian Ringgit (RM). This includes your bank name, masked account number, and transaction records. e230 does not store your full card numbers or complete banking credentials.
Device and Browser Information: We automatically collect technical information including IP address, browser type, operating system, screen resolution, and pages visited. This helps us identify technical issues and ensure the platform functions properly across devices.
Usage Data: Includes game records, session duration, categories visited, promotions used, and behavior patterns on the platform. This data is used to enhance user experience and prevent fraud.
Cookies and Tracking Data: e230 uses first-party cookies to maintain your login session, save language preferences, and improve platform performance. You can manage cookie settings through your browser, but disabling cookies completely may affect certain platform features.
2. Purpose of Information Use
All information collected by e230 is used solely for legitimate purposes related to platform operations. The primary uses of data include:
- Account Management — verify identity, process registrations, and manage login security.
- Transaction Processing — processing deposits and withdrawals in RM via FPX, Boost, GrabPay, and other local payment methods.
- Customer Support — respond to inquiries, resolve account issues, and provide technical support.
- Security and Fraud Prevention — detect suspicious activity, prevent multiple account use, and protect platform integrity.
- Platform Improvements — analyze usage patterns to improve the performance, design, and content of e230.
- Platform Communications — send account notifications, relevant promotions, and policy updates to users who have opted in to receive them.
E230 does not use user data for third-party advertising or sell user profiles to any outside entities.
3. Data Storage, Security & Sharing
Data Storage: User personal data is stored on secure servers located in controlled environments. Active account data remains stored as long as your account is active. After account closure, data is retained only for the minimum period required by Malaysian law before being securely deleted.
Data Security: e230 uses SSL (Secure Socket Layer) encryption on all connections between user devices and our servers to ensure data cannot be intercepted by third parties. Passwords are stored in hashed form and never in plain text. Internal access to user data is limited only to staff who require it to perform their duties.
Sharing with Third Parties: e230 does not sell, rent, or disclose users’ personal information to third parties for commercial purposes. However, we may share necessary data with:
- Payment service providers (FPX, Boost, GrabPay) for processing financial transactions.
- Malaysian authorities, if required by law or court order.
- Technical service providers supporting platform operations, subject to strict confidentiality agreements.
In all cases of data sharing, e230 ensures recipients are bound by appropriate data protection obligations.
4. User Rights Regarding Personal Data
As an e230 user in Malaysia, you have the following rights regarding the personal data we hold:
- Access Rights — You have the right to request a copy of the personal information we hold about you. Requests can be made by emailing [email protected] and will be processed within seven working days.
- Correction Rights — If any of your personal information is incorrect or outdated, you can request e230 to correct it. We will update the records within a reasonable time after verifying your identity.
- Deletion Rights — You may request deletion of your account and personal data. However, transaction-related data may need to be retained for periods required under Malaysian law for oversight and auditing purposes.
- Right to Object to Processing — You can object to your data being used for marketing communications by contacting the e230 support team and opting out.
To exercise any of the above rights, please send a written request to [email protected] including your username, registered email address, and details of your request. We will verify your identity before processing any data-related requests.
5. Policy Changes & How to Contact Us
Privacy Policy Changes: e230 reserves the right to update or amend this Privacy Policy anytime in line with changes in laws, technology, or platform operations. Any material changes will be notified to users via registered email or platform notification at least seven days before taking effect. Continued use of the platform after changes become effective constitutes acceptance of the updated policy.
Contact Us: If you have any questions, concerns, or complaints about this Privacy Policy or how e230 handles your personal data, please contact our team:
- Email: [email protected]
- Response time: within three working days
- Communication language: Malay or English accepted
E230's privacy team handles every inquiry seriously and ensures user rights are fully respected. We are committed to maintaining the trust of Malaysian users through transparent and responsible privacy practices.
Other Questions About Your Privacy?
The e230 support team is ready to help you understand how we protect your personal data. Also check our page frequently asked questions for instant answers, or register an account and start using the platform with full confidence.